Shipping policy

Please note: Free shipping applies to all orders dispatched from our U.S. warehouse. If an item is out of stock and must be shipped directly from the factory, or if the delivery destination is outside the United States, the system will not automatically calculate shipping costs at checkout, you will need to contact customer service for a custom quote.

Order Tracking

Simply log in to your account, find the relevant order, and open it to view your order status and shipping progress. Alternatively, you can click here to track your shipment directly.

Shipping Address & Contact Info

Please provide a complete and accurate shipping address, including the street number and building/apartment number if applicable. We are not responsible for any failed delivery attempts caused by incorrect or incomplete information provided by customers. Common errors include, but are not limited to, inaccurate shipping addresses, contact numbers, or consignee names. If we are unable to reach you due to invalid contact details, we reserve the right to hold the shipment or withhold a refund despite our best efforts. If you notice any mistakes in your order information, please contact us at support@karhdir.com within 48 hours of placing your order, including your order number and the corrected details.

Customs, Duties and Taxes

1.US Warehouse Shipments (DDP): For orders shipped from our US overseas warehouse, items are shipped on a DDP (Delivered Duty Paid) basis, meaning the price at checkout is entirely final, including international import duties and customs clearance costs (100% covered by us), with no hidden fees upon door-to-door delivery. 
2.Non-US / Factory Direct Shipments: For orders shipped from the factory or destined for regions outside the United States, DDP coverage does not apply. Customers are responsible for handling all local import duties, taxes, and customs clearance procedures. Because we specialize in industrial cleaning equipment such as floor scrubbers and sweepers, import regulations, tariffs, and compliance requirements for heavy machinery can vary significantly by destination. We strongly advise you to consult your local customs office regarding potential taxes, duties, and fees prior to placing your order to ensure a smooth delivery.
3.General Exclusions: Please note that our DDP coverage (where applicable) extends strictly to import tariffs and customs clearance. Any subsequent local costs or paperwork required for commercial operation, local permits, or equipment insurance remain the sole responsibility of the owner.

Delivery Appointment & Inspection (Important)

1.Unsuccessful Delivery. If a delivery fails because the customer is unreachable or absent during the scheduled window, the customer will be liable for any redelivery or storage fees charged by the carrier.
2.Inspection Upon Arrival. Please carefully inspect the crate/box and the vehicle before signing the delivery receipt. If severe damage is found, take photos immediately, note "Damaged" on the carrier's bill of landing (POD), refuse the shipment, and notify us within 24 hours. Signing without notation implies the goods were received in perfect condition.

Limitation of Liability for Delays and Delivery Exceptions

While we strive to ensure timely and successful delivery, we shall not be held liable for delays, failed deliveries, or returned shipments resulting from:
1.Customer Refusal Without Valid Cause. Refusing delivery without documented proof of severe transit damage may result in return freight and storage charges at the customer's expense.
2.Customs and Regulatory Delays (For Non-Overseas Warehouse Shipments). Delays caused by customs inspections, clearance procedures, or changes in import regulations related to batteries is beyond our control. 3.Force Majeure. Unexpected events including natural disasters, severe weather, strikes, war, political instability, or other force majeure circumstances may affect shipping schedules. In such cases, any additional costs incurred, including storage fees, redelivery fees, or return shipping charges, shall be borne by the customer where applicable.

If you have any questions regarding our shipping policy, please feel free to contact us at any time via email at support@karhdir.com. Our support team is always here to assist you!