Privacy policy

Last Updated: October 8, 2026

KARHDIR respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit karhdir.com, purchase our products, create an account, contact us, or otherwise interact with our services.

For purposes of applicable privacy laws, KARHDIR brand is responsible for processing your personal information unless otherwise stated.

In this Privacy Policy, “personal information” means information that identifies you or can reasonably be linked to you. It does not include information that has been anonymized or de-identified so that it can no longer reasonably identify you.

Depending on where you live, you may have specific rights under applicable privacy laws, including the General Data Protection Regulation (“GDPR”), UK GDPR, applicable U.S. state privacy laws, Canada’s Personal Information Protection and Electronic Documents Act (“PIPEDA”), and the Australian Privacy Act 1988.

If this Privacy Policy conflicts with our Terms of Service concerning the collection, use, processing, or disclosure of personal information, this Privacy Policy will apply to those matters.

Personal Information We Collect

The information we collect depends on how you interact with KARHDIR and the services you use.

Information You Provide

When you place an order, create an account, submit a form, register a product, request support, make a warranty claim, submit a review, or contact us, we may collect:

  • Full name
  • Email address
  • Telephone number
  • Billing and shipping addresses
  • Account information and preferences
  • Order and transaction details
  • Product selections and quantities
  • Warranty and product registration information
  • Return, refund, and repair information
  • Customer service communications
  • Reviews, survey responses, and other submitted content
  • Any other information you choose to provide

If customer accounts are enabled, authentication information may be processed through Shopify or another authentication provider. KARHDIR does not have access to passwords in plain-text form.

Payment Information

Payments are processed by Shopify and the payment providers available at checkout. Depending on your selected payment method, these providers may collect payment card details, billing information, account information, and authentication data.

KARHDIR does not directly store complete payment card numbers or card security codes. Payment providers process payment information according to their own privacy notices.

Information Collected Automatically

When you use our website, we, Shopify, and our authorized service providers may automatically collect:

  • IP address
  • Browser and device information
  • Operating system
  • Device and cookie identifiers
  • Approximate geographic location
  • Referral and exit URLs
  • Pages viewed and searches performed
  • Shopping cart and checkout activity
  • Website interactions
  • Session date, time, and duration
  • Advertising attribution information
  • Interactions with marketing emails or content

This information may be collected through cookies, pixels, local storage, server logs, software development kits, and similar technologies.

Information from Other Sources

We may receive information from service providers and business partners, including:

  • Shopify
  • Payment processors
  • Shipping, warehousing, and fulfillment providers
  • Fraud-prevention and security providers
  • Customer service platforms
  • Analytics and advertising providers
  • Social media platforms
  • Financing providers, where applicable
  • Installation, repair, or service partners
  • Authorized distributors
  • Public sources where permitted by law

How We Use Personal Information

We may use personal information to:

  • Process, verify, and fulfill orders
  • Process payments and prevent unauthorized transactions
  • Arrange shipping, delivery, and logistics
  • Send order confirmations and delivery updates
  • Create and manage customer accounts
  • Provide product information and customer support
  • Process returns, refunds, repairs, and warranty claims
  • Respond to inquiries and service requests
  • Detect and investigate fraud, security incidents, or unlawful activity
  • Protect our website, customers, and business
  • Troubleshoot and improve website functionality
  • Analyze website traffic and customer interactions
  • Improve our products, services, and customer experience
  • Personalize website content and product recommendations
  • Measure the effectiveness of marketing and advertising
  • Send promotional communications where permitted
  • Maintain transaction, accounting, tax, and business records
  • Enforce our agreements and policies
  • Establish, exercise, or defend legal claims
  • Comply with applicable laws and lawful government requests
  • Carry out another purpose disclosed when the information is collected

We will provide any additional notice or obtain consent required by law before using personal information for a materially different purpose.

Legal Bases for Processing

Where the GDPR, UK GDPR, or similar laws apply, we process personal information under one or more of the following legal bases:

  • Contract: To process orders, accept payments, arrange delivery, administer accounts, handle returns, and provide warranty or product support.
  • Legitimate interests: To prevent fraud, secure our systems, improve our products and services, understand website performance, manage customer relationships, and protect our legal rights.
  • Legal obligations: To comply with tax, accounting, consumer protection, product safety, sanctions, export-control, and regulatory requirements.
  • Consent: To send certain marketing communications, place non-essential cookies, use certain advertising technologies, or conduct other activities requiring consent.

You may withdraw consent at any time. Withdrawal does not affect processing lawfully conducted before consent was withdrawn.

Cookies, Analytics, and Advertising

We and our authorized service providers may use cookies, pixels, local storage, and similar technologies to:

  • Operate essential website and checkout functions
  • Maintain shopping carts and account sessions
  • Remember preferences
  • Protect the website and prevent fraud
  • Analyze website traffic and performance
  • Understand customer interactions
  • Personalize content and recommendations
  • Measure advertising effectiveness
  • Deliver advertising where permitted

These technologies may be categorized as strictly necessary, functional, analytics, or advertising technologies.

Where required by law, non-essential technologies will not be activated until you provide consent. You can manage or withdraw your choices through the Cookie Preferences link on our website. Browser settings may also allow you to block cookies, although doing so may affect certain website functions.

We may use Shopify Analytics and other analytics or advertising services enabled on our website. Third-party providers process information according to their own privacy notices.

Shopify

Our online store is hosted by Shopify. Shopify processes personal information to provide storefront, checkout, payment, account, security, analytics, fraud-prevention, and related ecommerce services.

More information about Shopify’s data-processing practices is available in the Shopify Consumer Privacy Policy.

Your available privacy choices may depend on our Shopify configuration, the services enabled on the website, and applicable law.

Marketing Communications

If you subscribe to marketing communications, we may send product announcements, promotional emails, educational content, and special offers.

You may unsubscribe at any time by selecting the unsubscribe link in an email, updating your communication preferences where available, or contacting us.

Unsubscribing from marketing does not stop necessary transactional or service communications concerning orders, payments, shipping, returns, refunds, warranties, product support, account security, or legal notices.

Fraud Prevention and Order Verification

We and our service providers may review transaction information, billing and shipping details, order history, account activity, device information, IP-based indicators, and other security signals to detect fraud or unauthorized activity.

We may delay, hold, verify, or cancel an order when we reasonably suspect fraud, unauthorized payment activity, sanctions concerns, or other unlawful conduct.

Shopify, payment providers, and fraud-prevention services may use automated systems to generate risk indicators. Where appropriate, an order may also be reviewed by personnel before a final decision is made.

Where applicable law provides rights concerning automated decisions, you may request information about the decision or ask for it to be reviewed by a person.

How We Disclose Personal Information

We may disclose personal information to the following categories of recipients when reasonably necessary:

  • Ecommerce and payment providers: To operate our website, process payments, authenticate transactions, and prevent fraud.
  • Shipping and fulfillment providers: To prepare, ship, track, clear, and deliver orders.
  • Customer support and product service providers: To provide customer service, warranty support, repairs, installation, reviews, surveys, and related services.
  • Technology and security providers: To provide data storage, cybersecurity, fraud prevention, email delivery, analytics, performance monitoring, advertising measurement, and customer relationship management.
  • Professional advisers: Including accountants, auditors, insurers, banks, and legal advisers.
  • Business transaction participants: In connection with a merger, acquisition, financing, restructuring, insolvency proceeding, asset sale, or transfer of all or part of our business.
  • Government and regulatory authorities: When required to comply with law, legal proceedings, court orders, subpoenas, or lawful government requests.

We may also disclose personal information when you direct us to do so, request a third-party service, connect with a third-party platform, or otherwise provide consent.

We may disclose information when reasonably necessary to protect our legal rights, investigate fraud or security incidents, enforce our policies, or protect customers, employees, and members of the public.

Service providers are required to process personal information in accordance with applicable contractual and legal obligations.

Sale, Sharing, and Targeted Advertising

KARHDIR does not sell personal information in exchange for money.

However, certain disclosures to advertising, analytics, or ecommerce technology providers may be defined as a “sale,” “sharing,” or processing for targeted advertising under some U.S. state privacy laws.

Where these laws apply, you may opt out by:

  • Selecting Your Privacy Choices on our website
  • Adjusting your Cookie Preferences
  • Using another opt-out method made available on the website
  • Enabling a recognized Global Privacy Control signal in your browser

Where legally required and technically supported, we treat a Global Privacy Control signal as an opt-out request for the applicable browser or device.

Data Retention

We retain personal information for as long as reasonably necessary to:

  • Complete and document transactions
  • Provide customer service
  • Administer warranties
  • Process returns and refunds
  • Maintain customer accounts
  • Prevent fraud and security incidents
  • Resolve disputes
  • Enforce agreements
  • Meet tax, accounting, and legal obligations

The applicable retention period depends on the type of information, the purpose for collecting it, the duration of our relationship with you, warranty periods, limitation periods, and legal or regulatory requirements.

When information is no longer required, we may delete, anonymize, or securely isolate it. Certain information may be retained after a deletion request where necessary to comply with law, complete a transaction, prevent fraud, resolve a dispute, protect legal rights, or document the request.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Confirm whether we process your personal information
  • Access personal information we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of personal information
  • Restrict or object to certain processing
  • Withdraw consent
  • Receive certain information in a portable format
  • Opt out of direct marketing
  • Opt out of sale, sharing, or targeted advertising
  • Limit certain uses of sensitive personal information
  • Request information about data sources and recipients
  • Request human review of certain automated decisions
  • Appeal a denied privacy request
  • Lodge a complaint with an appropriate authority
  • Exercise your rights without unlawful discrimination

These rights are not absolute and may be subject to identity verification, legal exceptions, and jurisdictional limitations.

Submitting a Request

You may submit a privacy request using the contact information provided at the end of this policy or through the privacy tools available on our website.

Please describe your request and provide enough information for us to identify the relevant records. We may request additional information to verify your identity and protect your account.

Where permitted by law, an authorized agent may submit a request on your behalf. We may require proof of authorization and may still need to verify your identity directly.

We will respond within the period required by applicable law. If we deny a request, we will provide an explanation and describe any available appeal process where legally required.

Privacy Complaints

If you have a complaint about how we collect, use, disclose, or otherwise handle your personal information, please contact us using the information provided at the end of this policy.

We will review your complaint and respond within the period required by applicable law. If you are dissatisfied with our response, you may contact the privacy or data protection authority responsible for your country, state, or region.

Regional Privacy Information

United States

Residents of certain U.S. states may have additional rights concerning access, correction, deletion, portability, targeted advertising, profiling, sensitive personal information, and disclosures defined as sales or sharing.

In the preceding 12 months, we may have collected the categories of information described in this policy, including identifiers, customer records, commercial information, internet or network activity, approximate location information, and inferences derived from shopping or website activity.

We may have disclosed these categories to the recipients identified in Section 8 for the business purposes described in this policy.

We do not knowingly use or disclose sensitive personal information for purposes other than those reasonably necessary to provide requested products or services, protect account security, prevent fraud, or comply with law, unless otherwise disclosed and permitted.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

European Economic Area and United Kingdom

If you are located in the European Economic Area or United Kingdom, you may exercise the applicable rights listed in Section 11 and lodge a complaint with the data protection authority responsible for your country or region.

You may contact us first to give us an opportunity to address your concern, but doing so does not affect your right to contact a supervisory authority.

Canada

Where PIPEDA or applicable provincial privacy laws apply, you may request access to or correction of personal information and challenge our compliance with applicable privacy principles.

If you are dissatisfied with our response, you may have the right to contact the Office of the Privacy Commissioner of Canada or the applicable provincial privacy authority.

Australia

Where the Australian Privacy Act 1988 and Australian Privacy Principles apply, you may request access to or correction of personal information and submit a complaint concerning our privacy practices.

We will review privacy complaints and respond within a reasonable period. If you are dissatisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner.

Data Security

We maintain commercially reasonable technical, administrative, and organizational safeguards designed to protect personal information. These may include:

  • Encrypted website connections
  • Secure payment processing
  • Access controls and authentication
  • Fraud-detection systems
  • Data-access restrictions
  • Service-provider controls
  • Security monitoring

No transmission or storage system can be guaranteed to be completely secure. You are responsible for protecting your account credentials and notifying us if you suspect unauthorized account activity.

Please do not send payment details or other sensitive information through unsecured communication channels.

Children’s Privacy

Our website and services are intended for adults and are not directed to children under 16.

We do not knowingly collect personal information from children under 16. If you believe that a child has provided personal information to us, please contact us so that we can investigate and take appropriate action.

Third-Party Websites

Our website may contain links to websites, applications, or services operated by third parties.

We are not responsible for the privacy, security, content, or practices of third-party services. We encourage you to review the applicable privacy notice before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal obligations.

We will post the revised policy on this page and update the “Last Updated” date. Where required by law, we will provide additional notice or obtain consent before material changes take effect.

Contact Us

If you have questions about this Privacy Policy, wish to exercise a privacy right, or want to submit a complaint, please contact:

KARHDIR
Email: support@karhdir.com
Website: https://karhdir.com