Refund policy
Returns
We have a 14-day return policy, meaning you have 14 business days after receiving your item to request a return. Be sure to read the following terms carefully before initiating a return or exchange, then contact our customer service. We will review your return request within 2 business days of receiving it. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Returnable Items:
1. Faulty items damaged or broken upon arrival.
2. Items received in the incorrect model.
3. Items may be returned for personal reasons only if the product remains unused and in its original packaging, with all components included.
Non-Returnable Items:
1. Products that have been used, modified, or damaged by the customer.
2. Products returned without original packaging or missing accessories.
3. Special-order or customized products.
4. Products marked as final sale or clearance.
Your return request may be rejected under the following conditions:
1. The return tracking number is not submitted to Karhdir Support within 7 days after Karhdr approves your return request via email.
2. For returns made for personal reasons, if upon inspection the returned product is found to have missing parts, defects, or signs of use.
3. The product is damaged during the customer-arranged return shipment process due to uncontrollable external factors (including fire, flood, high winds, lightning, or violent transportation) during the return process.
4. Failure to provide a valid proof of purchase, receipt, or invoice, or if Karhdir has reason to believe these documents are forged or altered.
Return Shipping Costs:
1. If the return is due to product quality issues or an incorrect model, Karhdir will cover the return shipping costs.
2. If the return is made for personal reasons, the buyer is responsible for the return shipping costs.
Refunds
Once the returned product has been received and inspected, and confirmed to meet our restocking standards, please allow up to 2–3 business days for the refund to be processed. Refunds can only be issued to the original form of payment. Please note that it may take additional time for your bank or credit card company to process and post the refund. The buyer will receive a confirmation email once the refund has been successfully issued.
Order Cancellation
We accept order cancellations within 72 hours of placing the order. If the order is cancelled, you will get full refund. Orders canceled after 72 hours may be subject to a 5% cancellation fee, depending on the order processing status. We cannot cancel the order if the product is already shipped out.
Order Change
Product model, quantity, and shipping address may be changed within 48 hours after the order is placed.
